Frequently Asked Questions

Why do I get black bars on the sides of my slides?

A slide formatted with Onscreen Show will have black bans on either side of the image to fill the rest of the slide. These bands, being black, will not project. A slide formatted with 35mm Slide will allow the image to fill the whole slide. 

		
		

		

		
Where do I go to get my files that Path Photo has put on the web for me?

		

			

				
				You will find them located at our web site listed below or you can go directly to them by going to:

					

					http://photography.jhu.edu/Customer_Files/

					

					Look for your last name and click on it to open the folder.

					Once there, click on the FrameSet.htm to see your images through a web page.

					

					You can also find the images in the folder called images, which will contain the large JPGs, or in the Tifs folder for the final tif files.

						
			

		

		

		
How long will my files on the web be there?

		

			

				
				Your files will remain on the website for two weeks. You will need to download them to your computer before then. We do not archive these files, and once they are deleted we cannot retrieve them.
			

		

		

		
I just got my slides back, and some of the photo images are messed up. What happened?

		

			

				
				The usual reason that an image comes out on a slide unexpected is often the wrong file type or a file that has compression on it. When submitting files for slides make sure all of the images are Tif and that none of them have LZW compression. Some of our processor cannot handle this compression.
			

		

		

		
I just got my slides back, and some of them seem to be mounted crooked. Do I need to take them back to Path Photo to be fixed?

		

			

				
				We will be happy to assist you in fixing your slides that we might have overlooked before packaging them.

					

					But, if you want, you can straighten them easily. Use a soft cloth (you don’t want fingerprints) and pinch the film and jiggle it in the mount until it moves freely. Then just straighten. There will be a little play in the mount.

						
			

		

		

				

					

						

							
								

									
							
						

						

							
								
							
							
						

						

							
								

									
Pathology 111 | Office Hours: M-F 8:00 - 5:00 | Phone: 410-955-3843 | Fax: 410-614-2696